Herbalife Frequently Asked Questions

We have compiled answers to the most commonly asked questions about Herbalife products, membership, ordering, and more. If you do not find the answer you are looking for, please contact us directly and we will be happy to help.

What is Herbalife?

Herbalife is a global nutrition company founded in 1980 that offers science-backed nutritional products including meal replacement shakes, protein supplements, herbal teas, vitamins, and personal care products. The company operates in over 90 countries and is committed to helping people achieve better nutrition and healthier lifestyles.

Are Herbalife products safe?

Yes. Herbalife products are developed by a team of scientists and nutrition experts, manufactured in facilities that follow Good Manufacturing Practices (GMP), and undergo rigorous testing for quality, purity, and safety. All products comply with regulatory requirements in the countries where they are sold. As with any nutritional supplement, consult your healthcare provider before starting a new nutrition program, especially if you have pre-existing health conditions.

What is Herbalife Formula 1?

Formula 1 Healthy Meal Nutritional Shake Mix is Herbalife's flagship product. It is a protein-rich meal replacement shake that provides essential vitamins, minerals, and nutrients in a convenient, delicious format. Available in multiple flavors, Formula 1 can be used as part of a weight management program or as a healthy meal option for everyday nutrition.

How do I use Herbalife products?

Most Herbalife products come with detailed usage instructions on the label. For the best results, many customers follow the Herbalife meal plan, which typically includes two Formula 1 shakes per day (replacing two meals), one balanced meal, and healthy snacks. Your independent Herbalife distributor can help create a personalized plan based on your specific goals.

Can I use Herbalife products if I have dietary restrictions?

Herbalife offers a variety of products to accommodate different dietary needs. There are gluten-free, kosher, and vegetarian options available. Some products are also free from soy or dairy. Check individual product labels for specific allergen information, and consult your healthcare provider if you have specific dietary concerns or food allergies.

How do I order Herbalife products?

You can order Herbalife products through an independent Herbalife distributor. Visit our website to browse products and place your order online. Products will be shipped directly to your door. You can also become a Preferred Member to enjoy discounted pricing on all orders.

What is the difference between retail and preferred member pricing?

Preferred Members receive a 25% discount on all Herbalife products compared to the suggested retail price. There is a small one-time membership fee to become a Preferred Member, but the savings on your very first order typically more than cover this cost. Preferred membership has no ongoing obligations or minimum purchase requirements.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Standard shipping within the United States typically takes 3 to 7 business days. Expedited shipping options are available at checkout for faster delivery. You will receive a tracking number once your order has been shipped.

What is the return policy for Herbalife products?

Herbalife offers a 30-day money-back guarantee on all products purchased through authorized distributors. If you are not satisfied with your purchase, you can return the unused portion for a full refund within 30 days of purchase. Contact your distributor or our customer service team to initiate a return.

Can I become a Herbalife distributor?

Yes. Herbalife offers a business opportunity for individuals who want to earn income by sharing Herbalife products with others. As an independent distributor, you can build your own business on your own schedule. The startup costs are minimal, and Herbalife provides training, support, and resources to help you succeed. Contact us to learn more about the Herbalife business opportunity.

Are Herbalife products FDA approved?

In the United States, dietary supplements are regulated by the FDA but are not subject to pre-market approval in the same way as pharmaceutical drugs. Herbalife products comply with all applicable FDA regulations for dietary supplements, including labeling requirements and Good Manufacturing Practices. The company maintains rigorous internal quality standards that often exceed regulatory requirements.

Do Herbalife products contain artificial ingredients?

Herbalife is committed to using high-quality ingredients in its products. While formulations vary by product, many Herbalife products use natural flavors and colors. Specific ingredient information is available on each product label and on our website. Herbalife continually works to improve its formulations and reduce the use of artificial ingredients where possible.