Returns and refunds
Return & Refund Policy
This page summarizes current Herbalife U.S. return, refund and cancellation terms and explains how to use the official Herbalife process.
Official policy sources reviewed July 30, 2026.
Retail satisfaction policy — United States
Retail Customers, Wellness Members and Preferred Members
Subject to limited exceptions, if you are not completely satisfied with an Herbalife product purchased directly from Herbalife or an Independent Distributor, you may request a return.
- The request must be made within 30 days from the date you receive the product.
- You may choose a refund or product exchange under the official U.S. process.
- App Subscriptions, Testing Kits and Personalized Supplements are non-refundable.
Wellness VIP and Preferred Member cancellation
If a Wellness VIP Member or Preferred Member cancels for any reason within 90 days from Herbalife's acceptance of the application, the initial membership cost is fully refundable. Written cancellation is required.
Separate cancellation protection
Gold Standard Guarantee for Distributors
The Gold Standard terms below apply when a U.S. Distributor resigns. They are separate from the 30-day retail Customer Satisfaction Guarantee and should not be treated as a universal retail-return policy.
Distributor resignation — 12-month window
Under current U.S. policy, a Distributor who resigns for any reason is entitled to a full refund for eligible items purchased within the previous 12 months.
- International Business Pack (IBP) or Digital Business Starter Kit.
- Unopened products, Herbalife-produced literature and sales aids, and unused tickets to U.S. corporate events.
- The refund includes eligible item costs, taxes, and shipping and handling for both the original delivery and return to Herbalife.
How to request a refund or exchange
Use the official pages below or call the Herbalife U.S. Refunds & Repurchase Department. Customers may also call their Independent Distributor directly.
Official ordering and fulfillment
Orders initiated through CoreNutri continue in the official Herbalife order flow. Herbalife handles checkout and fulfillment under the terms shown for the selected country; a return or exchange follows the official channel tied to that order.
This summary is informational. The current official Herbalife documents, order terms and applicable law control if there is any difference.